Terms & Conditions

1. About these terms

These Terms & Conditions, together with our Privacy Policy, Cookie Policy and Disclaimer & Acceptable Use, govern your access to and use of double-glazing-windows.co.uk and any associated websites, pages and services we operate (together, the "Site"), which are operated by Double Glazing Windows UK ("we", "us", "our"). By accessing or using the Site in any way you agree to be bound by these terms in full. If you do not agree to them, you must not use the Site. If you register, submit any material, or use any service on the Site, we may also ask you to expressly confirm your agreement to these terms, but your agreement is not conditional on our doing so.

2. Eligibility and acting for a business

You must be at least 18 years of age to use the Site, and by using it you confirm that you are. If you access or use the Site, or agree to these terms, in the course of, or for the purposes of, a business, trade or organisation, you do so on behalf of that business, trade or organisation as well as yourself, you confirm you have authority to bind it, and "you" means both you and it, who are jointly and severally bound by these terms.

3. Our role — what we are and what we are not

Double Glazing Windows UK is an online directory, search and introduction service only. Our role is limited to publishing information about independent installers and businesses ("Businesses") and, where you ask, introducing you to them. We are not a party to, and take no part in, any contract, quotation, negotiation, transaction, payment, works or services between you and any Business. We do not supply, install, carry out, inspect, project-manage, endorse, guarantee, insure or supervise any goods, services or works; we do not employ, control, instruct or act as the agent of any Business; and no Business is our agent, partner or employee. We do not verify, and give no warranty as to, the identity, honesty, solvency, credit-worthiness, qualifications, licences, insurance, competence or bona fides of any user or Business. We may, but are never obliged to, review, moderate, edit or monitor listings, enquiries, reviews, blogs or other content, and the fact that we may do so does not make us responsible for it.

4. No endorsement or vetting warranty

Listings, badges, accreditations, ratings, star-ratings, reviews, rankings, "featured" or "verified" markers and descriptions are provided for general information only and do not constitute advice, a recommendation, an endorsement, or a warranty by us. Where we show an accreditation, certification or membership (for example FENSA, CERTASS, TrustMark or a trade body), we show it because a Business claims it or because it appears in a source available to us; we do not independently verify it and give no warranty that it is held, current or genuine. You are responsible for carrying out your own checks — including confirming registrations, insurance, guarantees and references — before entering into any contract with, paying any money to, or relying on any statement by, a Business.

5. Your dealings with Businesses are at your own risk

Any contract, arrangement or dealing you enter into with a Business is solely between you and that Business and is entirely at your own risk. To the fullest extent permitted by law, we are not responsible or liable for: the quality, safety, legality, suitability, pricing or timeliness of any work, product, service, quote or advice provided (or not provided) by a Business; any act, omission, delay, misrepresentation, default, insolvency or misconduct of any Business or user; any deposit or payment you make to a Business; or any loss, damage, injury, cost, delay or dispute of any kind arising out of your dealings with a Business. Any complaint about a Business or its work, products or services must be taken up directly with that Business, and your rights of redress are against that Business, not against us.

6. Facilitation services (quote forms, enquiries and introductions)

When you request a quote, submit an enquiry, or otherwise use a contact or "get quotes" form on the Site, we provide a facilitation service only: we introduce you to, or make your request available to, one or more Businesses that we consider may be able to help, so that they can contact you directly. By submitting a request you acknowledge and agree that:

• a general quote request — any request you submit through the Site without selecting one specific Business, or that we treat as a directory-wide request — may be shared with more than one Business, and with Businesses other than any particular firm you may have had in mind, selected by us at our discretion (for example by area, service, availability and plan) so that you can receive competing quotes;
• where you submit an enquiry from a specific Business's profile page, we will usually make it available to that Business, but we may also treat it as a general request and share it with other suitable Businesses;
• you consent to us forwarding or making available the details you provide to the relevant Business or Businesses for the purpose of them contacting you, and each such Business is an independent third party that will deal with you, and with your personal data, under its own terms and privacy policy, for which we are not responsible;
• we do not guarantee that any Business will receive, read, respond to, provide a quote for, be available for, be suitable for, or enter into any contract in respect of your request, nor do we guarantee the number, speed, content, accuracy, value, quality or outcome of any quotes, responses or introductions;
• it is your responsibility to satisfy yourself that a Business is suitable, qualified, insured and able to meet your requirements before you engage it, and any contract you go on to make is solely between you and that Business.

This facilitation service is provided free of charge to homeowners and other enquirers. To keep enquiries manageable we limit how many Businesses any one general request is sent to (currently a maximum of five). We do not take any commission, fee or payment from, and are not a party to, any work, quote, contract or price you go on to agree with a Business — that is entirely a matter between you and the Business. We may change, limit, suspend, decline or stop providing this service, in whole or in part, at any time and without notice.

7. Business information and accuracy

Some information on the Site is compiled from publicly available sources (for example a Business's own website, public registers and openly published contact details), and some is supplied by Businesses themselves. We do not warrant that any information on the Site is accurate, complete, current or free from error, and we accept no liability for any reliance placed on it. Publishing a Business's publicly available details in a directory context does not, in our view, infringe that Business's rights; nonetheless, if you are a Business and believe your listing is inaccurate, or you wish to claim, amend or be removed from the directory, contact us at info@double-glazing-windows.co.uk and we will deal with reasonable requests within a reasonable time.

8. Registration and accounts

To create or manage a listing you may need to register for an account. You confirm that you are eligible to register (a person or business with a legitimate interest in promoting a fenestration-related business, or a business outside the industry with a legitimate interest in reaching Site users) and that all details you provide are accurate and kept up to date. You must choose a username that is not misleading and does not impersonate any person or business; keep your password confidential; not disclose your credentials to, or allow your account to be used by, anyone else; and notify us immediately at info@double-glazing-windows.co.uk of any actual or suspected unauthorised use. You are responsible for all activity carried out under your account, whether or not authorised by you, and you may be liable for any loss we or others suffer as a result of any failure by you to keep your credentials secure. We may refuse, suspend or cancel any registration or account at our discretion.

9. Free directory listing

A free listing shows your business name and a general overview only. Website links, logos, images, the display of contact details, do-follow links, enquiry routing and the other premium features are not included on the free plan. A free listing confers no exclusivity, no guaranteed placement and no guarantee of any enquiries. A free listing may remain published for as long as we choose, but we may edit, move, downgrade, unpublish or delete it, or any part of it, at any time, with or without notice and without liability or any payment to you.

10. Paid directory listing and advertising

Paid listings, placements and advertising may include the additional features described on the plan or product you select at the time of purchase. If we accept a paid submission, it will normally remain published for the period covered by your plan, subject to these terms. You may correct input errors after ordering using the editing tools in your dashboard or by emailing us.

Buying a paid plan, placement or advertising is not the purchase of leads, enquiries or customers. It is payment for the listing, features and placement described — and nothing more. We do not guarantee, represent or warrant that a paid plan will generate any enquiries, quote requests, leads, calls, clicks, customers or sales at all, or any particular number, frequency, quality, value or type of them. Enquiry levels depend on many factors outside our control, including demand, competition, your area and services, seasonality, your pricing and reputation, your own responsiveness, and the accuracy and completeness of your listing. No statement, figure, example or estimate given anywhere on the Site or by us is a promise or guarantee of results, and you do not rely on any such statement in purchasing.

11. Rules about directory submission

Every submission you make to the directory (free or paid) must: promote either a genuine fenestration-related business, or a business outside the industry with a genuine and lawful reason to reach our users; relate only to a lawful business, product or service; be accurate, current, lawful and not misleading; and comply with the rules about your content in section 15. You confirm that you are authorised to represent the Business, that you have all rights and permissions needed for the content, images, logos, links and claims you submit, and that they do not infringe any third party's rights or breach any law. We may, at our discretion and without liability, reject, hold, edit, re-categorise, unpublish or delete any submission (in whole or in part) that we consider breaches these terms, and we may cap, change or remove outbound links at any time.

12. Fees, billing and refunds

Fees for paid listings, placements and advertising are as shown on the Site from time to time and, unless stated otherwise, are exclusive of VAT. Paid subscriptions are billed in advance through our payment processor (Stripe) on the plan you select and, where the plan recurs, continue to renew automatically until cancelled. We may vary plans, features or prices on reasonable notice; a variation does not affect a period already paid for.

• All fees are non-refundable. We do not give refunds — whether in full, in part, or on a pro-rata basis for any unused, unexpired or withdrawn part of a plan — except where, and only to the extent that, a refund is required by law (for example a statutory cancellation right that applies to you as a consumer and that you have not lost or waived). Where a refund is required by law, we will provide only the minimum that the law requires.
• You may cancel a subscription or account at any time from your dashboard. Cancelling stops future renewals but does not entitle you to any refund of fees already paid, and your listing or features may remain available until the end of the paid period or may be withdrawn earlier under these terms without refund.
• If you make an unjustified card charge-back, you agree to pay us, within 7 days of our written request, an amount equal to the charge-back, our third-party, bank and payment-processor costs, an administration fee of £25 (excluding VAT), and our reasonable costs of recovery. Failing to recognise an entry on your statement and charging it back as a result is an unjustified charge-back.
• If you owe us any amount, we may suspend or withdraw any or all services without refund, and we may set off any amount you owe us against any amount we owe you.

13. Suspension, withdrawal and cancellation by us

We may suspend, withdraw, edit, downgrade, unpublish, cancel or delete your account, listing, features or content, in whole or in part, at any time, with or without notice, at our discretion — including where we reasonably consider it necessary to protect the Site, other users, any third party or our rights, or where you are or we reasonably suspect you to be in breach of these terms. Except where a refund is required by law, you will not be entitled to any refund (including any pro-rata or partial refund) if we suspend, withdraw or cancel paid services, and no refund whatsoever is due where we act because of your breach of these terms or your misuse of the Site. If you cancel or delete your account, we may, where permitted, retain, continue to publish, edit or transfer associated listings, blogs, reviews and other content (in edited or original form) — for example keeping published guides online for the benefit of users — subject to the content rules and the licence and indemnity below.

14. Your content and the licence you grant us

"Your content" means everything you submit to the Site for storage or publication (including text, graphics, images, logos, listings, reviews, comments, ratings and blog posts). You retain ownership of your content, and you grant us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, transferable and sub-licensable licence to use, store, host, reproduce, adapt, modify, publish, translate, create derivative works from, display and distribute your content in connection with operating, promoting and improving the Site and our services, in any media now known or later developed, whether or not your account or listing remains active. You confirm that you own or control all rights necessary to grant this licence and that your content does not infringe the rights of any third party. If you breach these terms, or we reasonably suspect you have, we may edit, unpublish or delete any of your content at any time.

15. Rules about your content

Your content must be accurate, lawful and yours to submit, and it must not: be false, misleading or deceptive; be defamatory, obscene, offensive, threatening, abusive, harassing, discriminatory or inflammatory; infringe any copyright, trade mark, database right, right of privacy or confidence, or any other right of any person; breach any data-protection or privacy law, or include another person's personal data without a lawful basis and their permission; promote or facilitate any unlawful or fraudulent activity; contain any virus, malware or harmful code; or constitute spam, undisclosed advertising or a link to any page containing material that would breach these rules. You are solely responsible for your content and for any consequences of submitting or publishing it.

16. Reviews and comments

Where the Site lets you leave a review, rating or comment, it must be honest, your own, and based on a genuine experience. It must not contain offensive, discriminatory, defamatory, misleading or unlawful content, any person's personal data, or anything you know or suspect to be inaccurate or false, and it must not be posted in exchange for payment or incentive or in order to manipulate a Business's standing. Reviews, ratings and comments are "your content" under sections 14 and 15. We may moderate, edit, decline to publish, reorder or remove any review, rating or comment, and may stop you leaving further ones, at our discretion and without liability.

17. Misuse of the website (acceptable use)

You must not misuse the Site. In particular, you must not: use the Site in any unlawful, fraudulent or harmful way, or for any unlawful or unauthorised purpose; use it to harm, disable, overburden or impair the Site or anyone else's use of it; attempt to gain unauthorised access to, or to probe, scan or test the vulnerability of, the Site, its server or any connected system or network, or breach any security or authentication measure; introduce or transmit any virus, malware, or other harmful or disruptive code or material; carry out any systematic or automated extraction of data (including scraping, crawling, data-mining or harvesting), or access the Site with any robot, spider or other automated means, except for legitimate indexing by a public search engine acting in accordance with our robots.txt; frame or mirror any part of the Site; use any data obtained from the Site (including Business or user details) for any direct marketing, resale or competing-directory purpose; or do anything that breaches our Disclaimer & Acceptable Use page, which forms part of these terms.

18. Intellectual property and trade marks

The Site and all of its content (including its design, layout, look and feel, text, graphics, databases, data compilations, software and code) are owned by or licensed to us and are protected by intellectual-property laws. You may view, cache and print individual pages for your own personal, non-commercial use; you must not otherwise copy, reproduce, republish, download, post, broadcast, transmit, sell, sub-license, scrape, extract, re-use or exploit any part of the Site, or its underlying data, except as expressly permitted by these terms or with our prior written consent. "double-glazing-windows.co.uk", our name and our logos are our trade marks and may not be used without our permission. Business names, logos, brands and trade marks shown within listings remain the property of their respective owners; their appearance on the Site is for identification only and does not imply any affiliation with, or endorsement by, us or by those owners.

19. Third-party links

The Site contains links to third-party websites and resources, which we do not control. We provide these links for convenience only; a link does not imply any recommendation, endorsement or approval, and we accept no responsibility for the content, accuracy, products, services or practices of any linked site. Accessing any linked site is entirely at your own risk and subject to that site's own terms.

20. No warranties — the Site is provided "as is"

The Site and everything on it are provided "as is" and "as available", without any warranty of any kind. To the fullest extent permitted by law, we exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise), including any implied warranties of satisfactory quality, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that the Site or its content is accurate, complete or up to date, that it will be available uninterrupted, secure or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or harmful components. We may suspend, withdraw, discontinue or change all or any part of the Site at any time without notice and without liability.

21. Limitation of liability

Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales. Subject to that paragraph, and to the fullest extent permitted by law:

• where the Site and its services are provided to you free of charge (including all use by homeowners and enquirers and all free listings), we accept no liability to you of any kind;
• we are not liable for any loss or damage that is not reasonably foreseeable, or that arises from events outside our reasonable control, or for any loss of profit, revenue, business, contracts, opportunity, goodwill, anticipated savings, data or reputation, or for any indirect, special or consequential loss, howsoever arising;
• we have no liability of any kind for the acts, omissions, content, works, products, services, quotes, representations or conduct of any Business, user or other third party;
• our total aggregate liability to you arising out of or in connection with the Site, the facilitation services, or these terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the greater of (a) the total fees you actually paid us in the 12 months immediately before the event giving rise to the claim, or (b) £100; and
• you agree to bring any claim against us as an entity only, and not personally against any of our officers, directors, employees or contractors.

22. Indemnity

You agree to indemnify us, and keep us indemnified, on demand, against all claims, demands, losses, liabilities, damages, costs and expenses (including reasonable legal costs and any amount paid in settlement) that we suffer or incur arising out of or in connection with: your use of the Site; any content you submit, publish or link to; your dealings with any Business or user; or any breach by you of these terms or of any applicable law.

23. Breaches of these terms

If you breach these terms, or we reasonably suspect that you have, we may take any action we consider appropriate without limiting our other rights or remedies, including: issuing a warning; temporarily or permanently suspending, downgrading, unpublishing or withdrawing your access, account, listing, features or content; blocking an IP address or device; disclosing information to law-enforcement authorities where we are required or entitled to; and taking legal action against you, including for reimbursement of all costs on an indemnity basis. You must not attempt to circumvent any suspension, block or removal, including by creating or using another account or identity.

24. Changes to these terms

We may revise these terms at any time by posting the updated version on the Site, and the revised terms take effect, and apply to your use of the Site, from the date they are posted. Where you have expressly agreed to these terms, we may ask you to expressly agree to significant changes. It is your responsibility to check this page from time to time; your continued use of the Site after any change means you accept the revised terms.

25. Assignment

We may assign, transfer, charge, sub-contract or otherwise deal with our rights and obligations under these terms, including on a sale or transfer of our business, without your consent. You may not assign, transfer or sub-contract any of your rights or obligations under these terms without our prior written consent.

26. General

If any provision of these terms is found by any court or competent authority to be unlawful, invalid or unenforceable, that provision (or the offending part of it) will, to the extent required, be deemed deleted or modified to the minimum extent necessary, and the validity and enforceability of the remaining provisions is not affected. No delay or failure by us to exercise or enforce any right is a waiver of that or any other right. These terms, together with the documents referred to in them, are the entire agreement between you and us in relation to your use of the Site and supersede any prior agreement or understanding. Except as expressly stated, these terms do not create or confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

27. Governing law and jurisdiction

These terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of the part of the United Kingdom in which you live, as well as in the courts of England and Wales. If you are a business, the courts of England and Wales have exclusive jurisdiction over any dispute or claim arising out of or in connection with these terms or your use of the Site, including non-contractual disputes or claims.

28. Our details and contact

The Site is owned and operated by Double Glazing Windows UK. You can contact us by email at info@double-glazing-windows.co.uk, or through our contact page. We recommend that you save or print a copy of these terms for your records. These terms are available in English only.

Contact us: Double Glazing Windows UK · info@double-glazing-windows.co.uk